Frequently Asked Questions

Everything you need to know about shopping with VICCI.

What are your shipping rates and delivery times?

We offer standard shipping for a flat rate of $5.99, which typically takes 3-5 business days. Express shipping is available at checkout for faster delivery, and all orders over $75 qualify for free standard shipping.

How can I track my order?

Once your order has been dispatched, you will receive an email notification containing a unique tracking number and a link to our carrier's website to monitor your package's progress.

What is your return policy?

VICCI accepts returns within 30 days of purchase. Items must be in their original, unused condition with all tags attached. Please visit our Return Portal to generate a prepaid shipping label.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.

How do I ensure I'm ordering the right size?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our support team for personalized advice.

Do you ship internationally?

Yes, VICCI currently ships to over 50 countries worldwide. International shipping rates and delivery windows are calculated at checkout based on your specific location and local customs regulations.